Refund policy

Returns & Refunds

If for any reason you are not completely satisfied with your online purchase from us, you can return the item or items to us in their original condition in accordance with the policy below. We will issue a refund via the payment method you originally used. Please allow up to 7 days for your refund to be processed.

We enclose a returns label with your order to use for your convenience. This is for UK only.

* We offer 1 x Free exchange.

* If it is for a general return and refund, we will deduct £3 from your refund to cover the return postage costs we incur. Please still obtain a postage receipt for proof of postage return from the post office. We will need this should the parcel go astray. 

Returns Period and Cancelling Your Order

We hope you love all you purchases from us, if however there is a need for a return, we are happy to accept them, providing they are in original and unused condition, in original packaging and all tags still attached. They need to be returned to us within 14 days of receipt. 

If you wish to cancel your order, in line with the Consumer Contracts Regulations, please contact us via email, quoting your order number, stating your wish to cancel your contract and your intention to return all goods to us in original saleable quality.

Emails must be sent to hello@daisymaeboutiqueni.co.uk to advise of the return

Under EU legislation, and the Consumer Contracts Regulations, you have the right to cancel your order for items purchased from us and delivered to you within the EU, for a refund. Your contract begins at the point your goods arrives with you. Processing of payment or an order acknowledgement does not constitute as a binding contract. We reserve the right to cancel any order prior to delivery.  

Please note: The returned goods are your responsibility until they reach us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods in event of loss or damage. (should you not use our returns label) 

If you choose not to use the returns label - we cannot refund returns retrospectively. 

Our Returns address is:

Daisy Mae Boutique, 10 Kingsgate Street, Coleraine, BT52 1LB

 

Countries we deliver to

We deliver to most countries in the world.  If you have a working postal service where you live, chances are we can deliver to you!  Please email us if you can't see your country listed in the delivery destination chooser at checkout.  Large international shipments may be split into smaller parcels where applicable due to weight and volume restrictions.